Oracle User Assistance Developer in Hato Rey, Puerto Rico

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

The Oracle Cloud My Services user assistance team creates documentation, tutorials, videos, and other user assistance assets to help Oracle Cloud users sign up, sign in, and get started with their Oracle Cloud Account. We also contribute to on-screen text and provide feedback to the Development and Usability teams about the product interface. Tasks we help with include the overall Oracle Cloud onboarding experience, accessing your Oracle Cloud services, creating and managing users, and monitoring your Cloud Account usage and billing data.

Your role on the team will consist of working on a particular product area, researching the use cases, and understanding the tasks the user is trying to accomplish, and then proposing the best method of showing the user the best practices and procedures for accomplishing their tasks. The solutions can range from updating our current documentation, developing a tutorial, or proposing a procedural or conceptual video to help the user.

Qualifications:

**Strong writing skills; samples required

**At least three years of experience in technical writing or similar field

**Familiarity with software development processes and concepts

**Technical aptitude; able to communicate effectively with software engineers, software product managers, and user interface designers

**A basic understanding of Cloud computing and how customers purchase and use a Cloud computing solution

Skills and experience to be considered:

**XML and DITA authoring tools and concepts

**Camtasia or similar video and audio recording and editing tools

**Training or curriculum design

**User Interface design

Job: *Product Development

Organization: *Oracle

Title: User Assistance Developer

Location: United States

Requisition ID: 18000HGK